Returns Information for University Students

For our website return policy go here
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We offer FREE RETURNS on all University orders via DPD

You are entitled to return your goods within 28 days of dispatch for a refund

Returned goods must be:

  • Returned within 28 days of the dispatch date
  • Unworn, unwashed and unaltered, in original packaging with labels attached

One free returns label will be supplied per order, allowing one free return. Any additional returns will be the responsibility of the customer and must be done at your own cost

How will we process your return?

Timeline

  • We receive your return in our warehouse
  • We will process the return as quickly as possible (Please allow up to 10 working days)
  • Your exchange or refund will be processed, allow up to 5 working days for a refund to reach your bank account
  • Self funded orders cannot be exchanged, you can return for a refund, and place a new order

If it has been over 10 working days since returning your order and you need an update on your return you can email us at [email protected] quoting your order number and delivery postcode.

How to return your order

Step 1

Download your Universities return form from the options below

Step 2

Place your return and returns form in a single parcel. You can use any packaging you like, as long as it's secure.

Step 3

Click here to visit the DPD returns portal to raise a return

Step 4

Drop off your parcel at your chosen drop off point, and let us do the rest

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